Assigning someone to be your Legacy Contact will give them access to your GoodTrust account after you pass. Your Legacy Contact can be anyone you choose, we recommend choosing someone you are very close to such as your spouse, your child, or your lifelong friend.
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General and FAQ
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General Information
- How much is GoodTrust to use?
- Does GoodTrust work outside of the US?
- What is the "dead man switch" and how does it work?
- How can I contact GoodTrust?
- How do I report a technical problem or bug within the site?
- How do I make a suggestion for a feature/service I wish GoodTrust offered?
- I have requested a new password but not received it.
- I can't find my email from GoodTrust?
- FAQ
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General Information
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Account, Plan & Payment Help
- Cancellations
- GoodTrust Plan
- Payments
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Help with promotion codes
- How to add a promotion code
- I have a question about a promotion code
- I forgot to add my promotion code when I created my account.
- My promotion code don't work
- Fix error messages
- I was charged full price when I had a code.
- I am already a GoodTrust member and received/purchased a code from one of your partners
- I am a vendor and would like to offer GoodTrust to my members
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Estate Planning, Will, Trust and Directives Help
- Estate Planning General
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Will
- What is a will?
- Why do I need a will?
- Can my partner/spouse and I have one will together?
- Does GoodTrust have Estate Planning Experts?
- What makes a Will legal?
- What should you put in your Will?
- Can I have a digital Will?
- Is a Living Will the same as a Will?
- Do you have to have a lawyer to make a Will?
- What is an executor?
- Are DIY Wills legal?
- What are last wishes?
- How do I write my last wish?
- Can I plan my own funeral?
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Trust
- What is a Trust?
- What makes a Trust legal?
- What kind of Trust does GoodTrust offer?
- What is the difference between a Will and a Trust?
- Can a Trust be digital?
- What type of Trust can I create at GoodTrust?
- What is a Trustee?
- What is the Grantor?
- Can I write a Trust with my spouse or significant other?
- What does it mean to fund a Trust?
- What is a “pour-over will”?
- What is probate?
- Where is my "Certificate of Trust"?
- What is a Certificate of Trust?
- Directives
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Digital Executor Help
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General Questions
- Which web accounts should I review for deactivation for my loved one that passed away?
- Why should I memorialize Facebook for a loved one that passed away?
- Can anyone be my digital executor and who should I choose?
- What responsibilities come with being a digital executor?
- Can I change my digital executor once I have appointed them?
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General Questions
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Life Stories Help
- Future Messages
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Singing & Animated Portraits
- How do I create an animation?
- How do I share an animation I created?
- Can I save the animations I created?
- Which images works best for animated or singing portraits?
- How does the animated/singing technology work?
- Did GoodTrust come up with this technology?
- Where are the animations saved? What can I do with them?
- Are the photos I upload to GoodTrust protected?
- Can multiple faces be used in the same photo?
- Is GoodTrust memories part of an existing package?
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Story Portraits
- How do I create a Story Portrait?
- How do I share a Story Portrait I have created?
- Can I save the animations I created?
- Which images works best for Story Portraits?
- How does the Story Portrait technology work?
- Where are the Story Portraits saved? What can I do with them?
- Are the photos I upload to GoodTrust protected?
- Can multiple faces be used in the same photo?
- Is GoodTrust Story Portraits part of an existing package?
- What is the GoodTrust AI Ethics Pledge
- Who do I contact if I have questions about the Story Portrait service?
- Digital Vault Help
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Digital Protection
- Digital Protection General Questions
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Dashlane
- What is Dashlane?
- Is Dashlane built by GoodTrust?
- How do I receive access/can download my Dashlane password manager after I have signed up?
- On what devices does Dashlane work?
- Is Dashlane secure?
- In which languages is Dashlane available?
- I can’t log in to my Dashlane account?
- How do I change my master password in Dashlane?
- How do I sync my data between all my devices?
- How do I contact Dashlane or get technical help?
- Cyberscout
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GoodTrust Partner Help
- Promo codes